To help the food and beverage industry stay ahead of the trends in generative AI and digital transformation, the Industry-Academia Alliance for Text Mining and Digital Transformation Services will organize the “Omnichannel Restaurant Platform Integration: AI × Service Design Thinking Series” on August 25–26 and September 1–2 at the College of Management, National Sun Yat-sen University. The program is commissioned by the Institute for Information Industry (III).
The course will be delivered through both in-person sessions and online live streaming, allowing participants to choose the learning format that best suits their needs. By integrating AI technologies, service design thinking, and omnichannel business practices, the program provides systematic instruction and hands-on exercises to help F&B businesses leverage AI to enhance customer experiences, optimize service processes, and develop smarter operational models.
With the rapid advancement of generative AI, the food and beverage industry is entering a new era of digital transformation. As consumer behaviors continue to evolve, omnichannel operations become increasingly complex, and labor and operational costs continue to rise, effectively leveraging AI to improve customer experiences, streamline service processes, and enhance operational efficiency has become a critical factor in strengthening business competitiveness.
Centered on the theme “From Customer Insights to AI Agents,” this series provides a comprehensive hands-on learning experience. Participants will be guided through the journey from customer needs analysis and generative AI applications to AI Agent development, enabling businesses to gradually build intelligent service models and successfully integrate AI into daily operations.
The course will take participants through a complete practical journey “from insights to implementation”:
🔹 Extract customer experience insights from survey data and develop Service Blueprints
🔹 Learn how to use ChatGPT, Gemini, and Claude for effective structured prompting
🔹 Build a dedicated AI knowledge base for restaurants using NotebookLM
🔹 Use the Make platform to create AI Agents that can reason, make decisions, and execute tasks
🔹 Explore the latest AI trends and learn from real-world restaurant cases to accelerate digital transformation and avoid unnecessary trial and error
✨ This course is not only designed to help you understand AI, but also to guide you in building and applying AI solutions in real-world scenarios.
📌 AI Talent Development Program for the Service Industry
Administration of Commerce, Ministry of Economic Affairs
🤝 Jointly organized by the Text Mining Research Team of National Sun Yat-sen University and the Taiwan Institute of Service Science
F&B professionals and practitioners interested in applying generative AI to service innovation are warmly invited to participate and explore new opportunities for AI-enabled transformation in the food and beverage industry.
🚩 Seats are limited. Register now!